FAQ

SHOPPING FAQ'S

 

How do I place an order on Corporate Gifts by Rideau

Ordering is safe and simple. After deciding which item(s) you would like to purchase, click on the "ADD TO CART" button to place the item in your Shopping Cart. To complete your order, follow the checkout process steps.


Your credit card information will be requested at the end of the checkout process, and this is when your order will be placed. Your card will only be charged once your order has shipped.

If you have any questions please contact us at 1-800-565-GIFT. Customer Service Representatives are available Monday-Friday from 6:00AM-12:00AM EST, and Saturday from 8:00AM-5:00PM EST.

Yes, it is safe to order.  All user data is encrypted to ensure that data remains protected and secure during the transfer of customer data between Rideau and our site server.

Currently Corporate Gifts by Rideau is only accepting online order shipping to addresses within Canada. For information about shipping to addresses outside of Canada, please contact a Customer Service Representative at 1-800-565-GIFT.

When shipping to Ontario - 13% HST (Harmonized Sales Tax) will be applied.

When shipping to British Columbia - 12% HST (Harmonized Sales Tax) will be applied.

When shipping to Saskatchewan - 5% GST (Goods and Services Tax) and 5% PST (Provincial Sales Tax) will be applied.

When shipping to Manitoba - 5% GST and 8% PST will be applied.

When shipping to Quebec - 14.975% QST (Quebec Sales Tax) will be applied.

When shipping to Prince Edward Island - 5% GST and 10% PST (applied to the sale and GST combined) will be applied.

When shipping to Alberta, Northwest Territories, Yukon Territories and Nunavut - 5% GST will be applied. There is no PST.

When shipping to New Brunswick, Newfoundland and Labrador - 13% HST (Harmonized Sales Tax) will be applied.

When shipping to Nova Scotia - 15% HST (Harmonized Sales Tax) will be applied.

For customers with tax-exempt status, please contact 1-800-565-GIFT.

Contact us by phone at 1-800-565-GIFT or by email at info@birksbusiness.com. A Customer Service Representative will be happy to assist you Monday-Friday from 6:00AM-12:00AM EST, and Saturday from 8:00AM-5:00PM EST.

Yes, to check on the status of your order, please contact us at 1-800-565-GIFT or email info@birksbusiness.com. A Customer Service Representative will be available to assist you Monday through Friday from 6:00AM-12:00AM EST, and Saturday from 8:00AM-5:00PM EST.

If you are not totally happy with the item(s) you have selected, Corporate Gift by Rideau accepts returns within 30 days of receipt, provided that the item is returned unused in the original packaging with all original documentation. Items that have been engraved cannot be returned unless the product is defective.

To make a return or exchange, contact a Customer Service Representative via email at info@birksbusiness.com or by phone at 1-800-565-GIFT Monday through Friday from 6:00AM-12:00AM EST, and Saturday from 8:00AM-5:00PM EST. The Customer Service Representative will assign a Return Merchandise Authorization (RMA) number and send a return merchandise package. The package includes detailed instructions with return labels, courier waybill and courier contact phone number.
 

How will my order be shipped?

Shipping Times & Rates

Orders will be processed within 7 to 10 days for in-stock items, with all orders shipping via Canada Post. The cost of shipping will be based on the packaged weight of the shipment and the delivery destination. Shipping charges will not be applied to orders shipping to one address, with a value over CDN$500.00. Your order will ship when complete. Items on special order may take longer. To verify the status of your order and shipment, contact a Customer Service Representative at 1-800-565-GIFT or by email at info@birksbusiness.com.


Return Policy

If you are not totally happy with the item(s) you have selected, we accept returns within 30 days of receipt, provided that the item is returned unused in the original packaging with all original documentation. Items that have been engraved cannot be returned unless the product is defective.


To make a return or exchange, contact a Customer Service Representative at 1-800-565-GIFT GIFT or by email at info@birksbusiness.com Monday through Friday from 6:00AM-12:00AM EST, and Saturday from 8:00AM-5:00PM EST. The Customer Service Representative will assign a Return Merchandise Authorization (RMA) number and send a return merchandise package. The package includes detailed instructions with return labels, courier waybill and courier contact phone number.

 

 

Yes, we offer trophies and awards for any presentation needs! Trophies and awards are offered based on a variety of budgets, and can be customized with engravings. Custom designs are also available by special order  clients! To place a special order, contact a Customer Service Representative at 1-800-565-GIFT or by email at info@birksbusiness.com.


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